Our Payment & Delivery Process
- 01
Place your order
Within 24 hours, we confirm availability and send a custom quote with product costs, shipping charges, and estimated delivery times.
- 02
Confirm and pay
Payment goes directly to artisans and suppliers handling your shipment; pre-orders take 7–14 days, and we confirm the lead time.
- 03
We prepare and ship
We collect, inspect and dispatch orders, guarantee your shipment, and share email and WhatsApp updates to help you track delivery.
- 04
Confirm receipt
Confirm receipt on arrival and share a photo if you can; we may ask for a review of your experience.
